Effective Date: May 26, 2026
Welcome to Naibrly. These Terms of Service (“Terms”) govern your access to and use of the Naibrly platform, including our website and mobile applications (the “Platform”).
By accessing or using the Platform, you agree to be bound by these Terms.
Naibrly provides a platform that connects customers with independent service providers. Naibrly does not provide the services offered by service providers and is not a party to any agreement between customers and service providers.
Naibrly facilitates connections between customers and service providers, which may include:
Such facilitation does not constitute an endorsement, guarantee, or warranty of any service provider or the services they offer.
The Platform offers multiple ways to connect with service providers:
Service features, availability, and terms may vary and are subject to change.
Customers understand that any services they request or receive are provided directly by the service provider. Naibrly is not responsible for the performance, quality, safety, or legality of such services.
Service providers understand that use of the Platform does not guarantee that they will receive service requests or secure work.
Users access and use the Platform at their own discretion and risk and are responsible for complying with applicable laws.
You must be at least 18 years old to use the Platform.
The Platform and the services offered through it are available only in the United States and are intended for users located in the United States. We do not offer or direct the Platform or its services to users in the European Union, the European Economic Area, or the United Kingdom.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You agree to provide accurate and complete information and to keep your account information up to date.
Service providers available through the Platform are independent businesses and may employ their own personnel. They are not employees, agents, or representatives of Naibrly.
Service providers:
Naibrly does not control, and has no right to control, the services provided by service providers or the manner in which they are performed.
Naibrly does not guarantee:
All services are provided by independent service providers at your own risk.
Users are responsible for:
When a customer confirms a booking, certain information is shared with the selected service provider, including name, address, and contact details, to facilitate the service.
Payments are processed through third-party payment providers, such as Stripe.
Naibrly facilitates payments but is not a party to transactions between customers and service providers and does not control or guarantee payment outcomes.
Naibrly charges service providers fees for use of the Platform, which may include:
Commission fees apply only to the service amount and do not apply to taxes or customer tips.
Payments to service providers are processed directly through their connected payment accounts. Service providers are responsible for the payment processing fees charged by our payment processor on each transaction. These processing fees are separate from Naibrly’s subscription and commission fees and are reflected in the provider’s payout breakdown.
All fees are non-refundable except where required by law.
Customers may provide optional tips to service providers. Naibrly does not charge fees on tips, and such amounts are passed through to providers.
Service providers are responsible for determining and fulfilling their tax obligations. Naibrly does not provide tax advice.
Service providers on Naibrly are independent businesses. Each provider may maintain their own policies regarding cancellations, refunds, warranties, and service guarantees. We encourage customers to confirm these policies directly with their provider before booking a service.
If you experience an issue with a service, we recommend first contacting your provider to seek resolution. If you are unable to resolve the matter directly, you may contact Naibrly support at support@naibrly.com, and we will make reasonable efforts to assist. However, Naibrly is not a party to the service agreement between customers and providers and cannot guarantee any particular outcome.
Naibrly reserves the right to suspend or restrict accounts that engage in patterns of disputed or fraudulent activity.
Naibrly may provide in-platform messaging tools. We are not responsible for communications or interactions that occur outside the Platform.
SMS messages. By providing your mobile phone number and tapping a button to request a verification code or otherwise enable text messages, you consent to receive SMS messages from Naibrly, including one-time verification codes, account and security alerts, and service-related notifications about your bookings, requests, and jobs. Message frequency varies based on your activity. Standard message and data rates may apply. Reply STOP to any message to unsubscribe from non-essential SMS. Reply HELP for help, or contact us at contact@naibrly.com. Consent to receive SMS is not a condition of purchase. SMS messages are sent through a third-party carrier (Twilio); we do not control carrier delivery or charges.
You agree not to:
The Platform includes content created and managed by users, including but not limited to profile photos, Nest names and descriptions, reviews, and messages.
Profile Photos. Profile photos are visible to other users of the Platform. You are responsible for ensuring that any photo you upload is appropriate and does not contain content that is defamatory, obscene, threatening, or that promotes hate, violence, or discrimination. Naibrly reserves the right to remove any profile photo that violates our policies, without prior notice.
Nests. Nests are community groups created and administered by Naibrly users, not by Naibrly employees or representatives. Naibrly does not endorse, verify, or guarantee the accuracy of Nest names, descriptions, or membership. We make reasonable efforts to ensure Nest content complies with our usage policies, and we may edit or remove Nest names, descriptions, or entire Nests without notice if they violate our policies.
Reporting. If you encounter any user-generated content that you believe violates our policies — including content that promotes hate, violence, discrimination, harassment, or that is otherwise inappropriate — please report it to us at support@naibrly.com. We will review all reports and take appropriate action.
Naibrly is not liable for user-generated content and does not guarantee that all such content will be monitored or reviewed.
We may suspend or terminate your access to the Platform at any time for violations of these Terms or for safety reasons.
The Platform is provided “as is” and “as available” without warranties of any kind.
To the maximum extent permitted by law, Naibrly is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or interactions with other users.
You agree to indemnify and hold harmless Naibrly from any claims, damages, losses, or expenses arising out of:
We may modify these Terms from time to time. If we make material changes, we will provide notice through the Platform or other reasonable means.
Your continued use of the Platform after such changes constitutes acceptance of the updated Terms.
To keep the Platform reliable, we collect and process limited technical diagnostic data when errors occur in our services or applications. This includes error messages, stack traces, the URL or screen where the error happened, device or browser type, and app version. Personal identifiers such as your email, phone number, name, and payment details are automatically redacted before this data leaves the Platform.
We may use third-party error monitoring services to process this data on our behalf. By using the Platform, you acknowledge and accept this limited diagnostic data collection, which is described in more detail in our Privacy Policy.
These Terms and any dispute or claim arising out of or relating to these Terms, the Platform, or your relationship with Naibrly are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Subject to the arbitration agreement below, you and Naibrly agree to the exclusive jurisdiction and venue of the state and federal courts located in Snohomish County, Washington for any matter not subject to arbitration, and you consent to personal jurisdiction there.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
(a) Informal Resolution First. Before starting an arbitration, you agree to first send a written notice of dispute to contact@naibrly.com describing the claim and the relief sought. You and Naibrly will try in good faith to resolve it informally, and neither party may begin arbitration until 60 days after the notice is received. Completing this informal process is a condition precedent to starting arbitration.
(b) Agreement to Arbitrate. If the dispute is not resolved informally, you and Naibrly agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or your relationship with Naibrly — whether based in contract, tort, statute, fraud, misrepresentation, or any other theory — will be resolved by final and binding individual arbitration, and not in court, except as stated below. The Federal Arbitration Act governs the interpretation and enforcement of this provision.
(c) Arbitration Forum and Rules. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, as modified by these Terms, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
(d) Class Action and Jury Trial Waiver. YOU AND NAIBRLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims or preside over any class, collective, or representative proceeding. YOU AND NAIBRLY WAIVE ANY RIGHT TO A JURY TRIAL.
(e) Non-Severability of the Class Waiver. If the class-action waiver in (d) is found unenforceable as to any claim or request for relief, then only that claim or request is severed and proceeds in court (in the venue named above), while all remaining claims continue in arbitration. The parties do not consent to class arbitration under any circumstances.
(f) Mass/Batch Arbitration. If 25 or more similar demands for arbitration are filed by or with the coordination of the same or related counsel, the demands will be administered in batches of up to 50 at a time — a single arbitrator and a single set of filing fees per batch — to promote efficiency. Statutes of limitation are tolled for demands awaiting their batch.
(g) Small-Claims Exception. Either party may instead bring an individual claim in small-claims court if it qualifies.
(h) Injunctive Relief for IP/Misuse. Naibrly may seek injunctive or other equitable relief in court to protect its intellectual property or to stop misuse of the Platform, without first using the informal process or arbitration.
(i) Fees. Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules. Each party is responsible for its own attorneys’ fees, except where a statute or the arbitrator provides otherwise.
(j) Confidentiality. The arbitration, all filings and submissions, and the award are confidential, except as needed to enforce the award or as required by law.
(k) 30-Day Right to Opt Out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing contact@naibrly.com with your name, the email on your account, and a statement that you wish to opt out of arbitration. Opting out affects only this Dispute Resolution section; the rest of these Terms still apply.
(l) One-Year Limitations Period. To the fullest extent permitted by law, any claim arising out of or relating to these Terms or the Platform must be filed within one (1) year after it accrues, or it is permanently barred.
(m) Survival. This section survives termination of these Terms or your account.
If you have questions about these Terms, please contact us at: contact@naibrly.com
Naibrly LLC
13300 Bothell Everett Hwy, Ste 303 #239
Mill Creek, WA 98012